Netchex, a provider of payroll and human capital management (HCM) technology, has reported a 98% customer satisfaction (CSAT) score for 2025 highlighting its continued focus on service quality and customer experience as organizations navigate increasingly complex workforce and operational needs.
Across most industries, CSAT scores typically fall between 70% and 80%, which is considered strong performance. Scores above 90% are widely regarded as exceptional, placing Netchex’s 98% result among the highest levels of customer approval and long-term trust.
The company attributes this performance to a service model centered on accessibility, responsiveness, and personalized support. Customer feedback captured across the entire journey from onboarding and implementation to everyday account management contributed to the overall score, reflecting satisfaction with both technology and service delivery.
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Netchex also reported that 90% of incoming customer calls are answered within one minute, reinforcing its emphasis on fast response times and dependable support.
“Payroll and HR are mission-critical functions,” said Abhinav Agrawal, CEO of Netchex. “When challenges arise, organizations need a partner that responds quickly, understands their operations, and takes responsibility. This milestone reflects the confidence our customers have in us and the dedication of our teams to support them.”
Customer testimonials further underscore that experience.
“When we began working with Netchex, the implementation team guided us step by step, addressing every concern and question,” said Brenda Nelson, HR Manager at Grants Pass Toyota. “After going live, the support remained outstanding each request, simple or complex, was handled with professionalism and positivity. That kind of service is incredibly valuable.”
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Netchex supports HR teams particularly those in operational and deskless environments across sectors such as hospitality, healthcare, financial services, manufacturing, and field services. Its platform integrates payroll, HR management, and AI-powered automation into a single system aimed at reducing manual tasks and improving efficiency.
To mark the achievement, the company unveiled a new billboard in Times Square, New York City, spotlighting its service-driven approach on a national stage. The campaign reflects Netchex’s growth while reinforcing the principles that define its brand.
“The Times Square presence highlights what has guided us from the beginning,” Agrawal added. “We deliver reliable technology paired with consistent, human support our customers shouldn’t have to choose between the two.”
The CSAT milestone and brand campaign together emphasize Netchex’s market positioning: a blend of comprehensive payroll and HCM capabilities with a strong commitment to customer service tailored to the realities of modern business operations.
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