End Staffing Chaos with Indeavor Backfill’s Fast, Fair Shift Automation

Indeavor has announced the launch of Indeavor Backfill, a new automated solution designed to help organizations quickly and efficiently fill shift vacancies in complex, 24/7 operational environments.

Built for enterprise manufacturers and other continuous-operation industries, the Backfill module integrates directly into Indeavor’s Workforce Management platform to streamline last-minute staffing needs. The system automatically contacts qualified employees in real time, presents open shift opportunities, records responses, and creates compliant assignments removing the need for manual calls, spreadsheets, or reactive coordination.

Automating vacancy coverage

Unfilled shifts can lead to downtime, lost productivity, and higher overtime costs. Indeavor Backfill addresses this by using real-time vacancy data such as call-ins, absences, or no-shows to immediately identify eligible workers and initiate outreach. The platform handles eligibility verification, delivers consistent offers, and maintains detailed logs for transparency and compliance.

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Tommy Schroeder, Vice President of Customer Experience at Indeavor, said the new capability brings organizations closer to a fully automated, demand-aligned workforce by shortening the time between a vacancy and shift coverage while improving operational reliability.

Core capabilities and benefits

• Faster coverage: Automated outreach accelerates vacancy filling compared with manual processes, reducing downtime and last-minute staffing costs.
• Fair and compliant assignments: Preconfigured rules such as seniority, qualifications, and overtime balancing ensure a consistent and transparent process, with all actions logged for accountability.
• Greater employee engagement: Workers receive immediate notifications about open shifts and can respond easily via phone keypad, improving participation and satisfaction.
• Real-time oversight: Supervisors can track calls, responses, and assignments as they happen, helping refine staffing strategies and improve future fill rates.

How the system works

Backfill builds on Indeavor’s Call Out Pro infrastructure. Organizations configure vacancy criteria, employee eligibility rules, and communication preferences. The system then generates a prioritized list of qualified workers, initiates automated calls with clear shift details, captures responses, assigns accepted roles, and records activity for auditing and continuous improvement.

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Supporting efficiency and cost control

By reducing unplanned overtime, preventing incorrect assignments, and minimizing administrative effort, Indeavor Backfill helps organizations lower labor costs while improving operational continuity. The automation also allows workforce teams to redirect time and resources toward higher-value planning and strategic activities.

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