Interact, a leading provider of Employee Experience (EX) solutions that empower the world’s top workplaces, has announced the launch of its Autumn 2025 platform update, introducing a suite of agentic AI innovations. This major release includes integration with Microsoft Copilot as part of Interact’s partnership under the Microsoft Cloud AI Partner Program, along with enhanced social and collaboration tools that unify communication, recognition, and productivity across the digital workplace.
The update addresses a pervasive issue in modern enterprises: the overload of disconnected tools that force employees to switch contexts, fragmenting focus and burying valuable insights. By embedding agentic AI directly into the employee experience, Interact is enabling organizations to detect emerging trends, elevate recognition, and act on real-time feedback that was previously hidden in workplace interactions.
“Success in today’s workplace isn’t about adding more tools—it’s about having a smarter one,” said Simon Dance, CEO of Interact. “Our agentic AI bridges the gap between data and understanding. It eliminates noise, amplifies signals that matter, and ensures every employee feels seen and connected to the organization’s mission. That’s where performance and culture intersect.”
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To help organizations reduce context-switching and workflow friction, Interact’s new update consolidates key systems into a seamless intranet experience.
The Microsoft Copilot Connector securely integrates intranet content within Microsoft 365 Copilot, delivering permission-aware answers without requiring users to leave their workspace.
Additionally, new integrations with SAP SuccessFactors and ServiceNow—accessible through the Interact Marketplace—allow employees to perform common HR and IT tasks directly within the intranet. From checking time-off balances and tracking tickets to accessing knowledge articles, employees can now engage with critical systems in one unified environment.
A standout feature of the release is the Signal Agent, a continuously active AI that analyzes conversations, posts, and comments across the intranet.
This intelligent system identifies sentiment shifts, trending topics, potential risks, and recurring questions, automatically notifying the appropriate HR, IT, Communications, or Security teams.
By transforming everyday dialogue into actionable insights, organizations gain a clear, real-time pulse on employee sentiment—without relying on surveys or manual monitoring. The Signal Agent empowers leaders to proactively address concerns and prevent disengagement before it escalates.
Another key innovation, the Recognition Agent, ensures moments of praise and accomplishment never go unnoticed.
Using agentic AI, the system detects recognition cues within internal communications, routing them to relevant leaders or managers along with contextual insights.
This capability allows organizations to amplify employee achievements, especially among frontline and remote teams, fostering a culture of visibility and appreciation.
By surfacing recognition organically, Interact helps strengthen employee engagement and morale—making recognition an integrated, daily habit rather than an afterthought.
Customers in early-access programs are already witnessing the platform’s transformative potential.“Culture and recognition truly matter to our teams,” said Jessica Jensen, Senior Manager of Communications at Love’s Travel Stops. “With so much activity happening across our intranet, it can be challenging to identify what really stands out. Interact’s Signal Agent changes that—it helps us amplify our core values and celebrate what makes our workplace special.”
With this release, Interact continues to redefine how enterprises listen, connect, and act within the flow of work.
By merging AI-powered listening, recognition, and communication into one cohesive platform, Interact enables organizations to build stronger cultures, faster decision-making, and measurable engagement outcomes.
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