Workera Launches Score Appeal to Align AI Assessments with Human Expertise

Workera, the AI-powered skills verification platform, today introduced Score Appeal, a way for individuals to request human review of their skills assessment results. Human experts (PhDs) in skill measurements review the appeals and determine their validity, helping continually align AI scoring with human judgment. Workera also expanded its platform with growth tracking and Japanese support, extending both the depth and global reach of skills verification.

"AI is reshaping how organizations measure skills, but adoption stalls if the results feel like a black box," said Taylor Sullivan, PhD, Head of Product at Workera. "With Score Appeal, Workera is bringing a human into the loop to build trust so both individuals and leaders can take action on skills data with confidence."

Score Appeal unites adaptive AI with a human-in-the-loop to create a trust layer. Workera supports a range of measurement approaches, including self-ratings, but its objective AI assessments paired with expert human review provide the most valid and reliable results.

Workera's team of human psychometricians and subject matter experts checks the responses and AI reasoning whenever a learner contests a result. These experts update results when appropriate and always share a rationale so learners understand every decision.

Each Score Appeal strengthens the platform itself, capturing edge cases that improve accuracy over time. This balance of scale from AI and context from human judgment establishes a new standard for verified skills intelligence.

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"Score Appeal is not just a safeguard. It is how we align and further train our AI agents with expert human judgment," said Kian Katanforoosh, CEO of Workera. "It is not uncommon for our experts to debate at length whether our agent has scored someone accurately. Those debates are essentially evals that allow us to benchmark and improve our AI system. Soon our agent will be able to evaluate any skill more validly than the best group of human PhDs in measurement, while remaining aligned with best practices."

Skill Growth Insights

Skills are not static — they develop, accelerate, and sometimes stall. Just weeks after Sage learned to talk through voice-based assessments, it now helps organizations track the development of skills across their workforce. Most systems only capture a snapshot in time. Workera now makes growth observable, tracking verified progress from baseline to today.

Progress is measured with evidence: before-and-after scores, completion data, and the velocity of improvement. Leaders can now see who is building momentum and where it has slowed, grounding conversations in shared evidence rather than impressions.

Workera In Japanese

Sage, Workera's AI mentor agent, now verifies skills and provides support in Japanese. Translations have been reviewed for both technical and cultural accuracy, reflecting demand from enterprises that need consistent standards of verification across regions.

"Language should never be a barrier to proving what you can do," said Kian Katanforoosh, CEO of Workera. "By making Workera available in Japanese, we're taking a step toward a world where anyone can demonstrate their abilities in their own language and be recognized with the same clarity everywhere."

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Source:  PRNewswire