UKG and Google Cloud Partner to Transform Work with Agentic AI for Tens of Millions of Users

UKG and Google Cloud today announced a major expansion of their partnership to accelerate adoption of agentic AI for the tens of millions of people using UKG’s HR, pay, and workforce management solutions. By selecting Google Cloud as its primary provider for AI and data analytics, UKG will leverage Gemini Enterprise, Gemini models, and BigQuery to supercharge UKG Bryte^TM AI agents across its Workforce Operating Platform and help organizations create more productive, efficient, and flexible operations through a modern employee experience driven by unparalleled workforce data.

"Our expanded partnership with Google Cloud builds on the power of UKG’s Workforce Operating Platform, to bring customers a broad range of solutions that drive efficiency and deliver insights that help leaders focus on what matters, their workforce and their business,” said Jennifer Morgan, CEO, UKG. “Together, UKG and Google Cloud are helping organizations unlock the full capacity of their workforce.”

“Through our expanded strategic partnership with UKG, we will help organizations use Gemini Enterprise and our AI to leverage workplace data insights in new and more meaningful ways,” said Thomas Kurian, CEO, Google Cloud. “Our work together will allow businesses to build and deploy sophisticated AI-powered applications that optimize workflows and improve employee experiences.”

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Enhancing employee experiences with agentic AI

UKG^® solutions, which are trusted by 80,000 organizations across 150 countries, will use Google Cloud's full suite of AI technologies to enhance and accelerate the delivery of AI agents for customers. Partnering with Google Cloud will help UKG customers by introducing new agents that include:

• 24/7 employee assistance: New agents will provide employees of UKG customers with always-on, self-service assistance for their most common workplace needs, including checking schedules, swapping shifts, and getting real-time answers about their pay or benefits.
• Manager insights: New agents for managers will help eliminate administrative bottlenecks by simplifying workforce planning. By handling complex data analysis, the agents will free up managers to spend more time on high-impact work and business strategy.
• HR and admin optimization: New agents will enhance critical backend processes for HR and system administrators. These tools will manage compliance tracking, streamline payroll administration, and generate detailed reports, significantly reducing manual effort and ensuring data accuracy across organizations.

UKG will offer these AI agents both directly within its HR, payroll, and workforce management solutions and through Gemini Enterprise, providing customers with the flexibility to access intelligent agents in their preferred environments. Critically, these agents will also support the Agent2Agent (A2A) interoperability protocol, ensuring they can seamlessly communicate and collaborate with any other A2A agents, regardless of the provider. This will help customers better unify work environments and future-proof their agentic AI investments.

Gemini Enterprise Integrations for UKG employees and customers

UKG will be one of the first organizations to use Gemini Enterprise internally, equipping its global workforce with the new platform to centralize agentic AI and enterprise search. This will provide UKG teams—from sales and software engineering to customer support—with instant access to critical information including software documentation and customer service case histories. UKG employees will also be able to build custom agents to automate workflows like client call preparation, significantly enhancing productivity and service efficiency.

As the partnership grows, UKG also plans to enhance customer experiences by integrating Gemini Enterprise with its HR, payroll, and workforce solutions. This will support agent development and efficiency, and give UKG customers and their employees—from the front office to the frontline— easier access to insights and task automation through natural-language commands.

Enhancing UKG Bryte AI with Gemini models

UKG will further integrate Google's powerful Gemini models into UKG Bryte AI to expand its capabilities, empowering its customers’ employees with intuitive self-service tools and providing leaders with a more powerful Workforce Operating Platform. For example, a manager will be able to use conversational AI to simply ask, “Show me my team’s overtime trends and recommend three strategies to reduce burnout risk.” In seconds, the platform will deliver a custom analysis with actionable recommendations, enabling leaders to turn complex data into optimized business strategies.

Analyze workforce data with BigQuery and AlloyDB

UKG will leverage BigQuery and AlloyDB to provide customers with unified, real-time access to their workforce data through secure, zero-copy integration. This allows organizations to generate deeper insights by analyzing UKG People Fabric^TM data in concert with other enterprise data sets, and to leverage that unified view to build custom AI applications that correlate workforce trends with key business outcomes. This same unified data foundation also powers the user experience in Gemini Enterprise, providing joint customers with a single destination to connect, view, and search their enterprise data.

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Source:  Businesswire