“Over the next five years, AI will fundamentally reshape our world,” said Bryce Maddock, CEO of TaskUs. “Our strategic focus this year will be reimagining our business for the AI era. With our new Agentic AI Consulting practice, we will enable clients to fully realize its promise by integrating it into their operations.” Bridging the Gap Between AI Potential and Real-World Execution Agentic AI represents a new frontier in automation, enabling AI systems to autonomously manage complex workflows, interact with disparate data repositories, and orchestrate business processes. HR Tech Insights: Trusaic Introduces Technology Partnership with UKG According to Gartner, “Agentic systems will change the future of decision making. They can quickly analyze complex datasets, identify patterns, and act. This will avoid labor-intensive data modeling, lead to better problem solving, reduce time to action, and enable new concepts of scale.” However, TaskUs believes that integrating these models into existing enterprise systems requires deep expertise – expertise in complex workflows and industry-specific challenges that TaskUs has built over years supporting clients across many industries. It also requires a deep understanding of workflow decision points and where human interaction is most needed – or beneficial, so that agentic AI serves as a boon to workers and team productivity. TaskUs’ AI Deployment Specialists will tap the company’s deep expertise in workflow optimization and human-AI interaction. These experts will provide customized AI strategies, deployment roadmaps by use case, platform configuration and integration, AI agent testing, and ongoing support. This will ensure that businesses not only adopt AI but fully harness its potential to drive efficiency and scale. HR Tech Insights: Lumina Announces Strategic Partnership for Video “Our clients are eager to realize the benefits of AI,” says Joe Anderson, leader of the new Agentic AI Consulting practice, “but doing so isn’t simple. They need an advisor and system integrator that really understands their operating environments – their customer experience strategy, their policies, processes, and systems to create positive customer experiences and realize business benefits. We envision companies benefiting from using AI agents across many workflows, from simple ones such as account profile updates to complex returns and refund processing.”“By collaborating with leading AI companies building innovative agentic platforms for our clients, we’re at the forefront of putting AI to work. Our new practice will help both our company and our clients thrive in this new era.”
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