CGS Immersive Unveils Expanded Cicero Platform for Hiring, Learning, and Frontline Performance

CGS Immersive™, an enterprise learning leader modernizing workforce development through AI and immersive technologies, has announced a significant expansion of its AI-powered roleplay solution, Cicero™. The solution has evolved into a unified, end-to-end platform designed to help enterprises interview candidates, improve hiring decisions, and continuously upskill employees for real-world, business-critical scenarios.

The expanded Cicero platform delivers a single, secure, and governed environment for AI-driven workforce enablement. Built on Cicero’s proven roleplay foundation, the platform now incorporates enterprise-grade security, scalable deployment, and advanced analytics. New capabilities span interviewing, coaching, skills assessment, immersive XR training, collaboration tools, and customer-facing kiosks enabling organizations to improve hiring quality, accelerate skill development, enhance knowledge retention, drive revenue impact, and strengthen overall human performance.

Since its launch less than a year ago, Cicero has helped global enterprises develop employee skills through highly realistic, AI-driven roleplay that simulates unscripted, real-world conversations. These dynamic scenarios provide immediate feedback to both learners and learning leaders, transforming traditional roleplay into an affordable, scalable, and globally accessible training approach across roles, languages, locations, and time zones.

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“Cicero represents the next phase of our long-standing focus on using technology to drive meaningful business outcomes,” said Phil Friedman, Founder and Executive Chairman of CGS Immersive. “As part of the CGS ecosystem, Cicero brings together innovation, operational rigor, and human-centered design into a single platform that enables smarter hiring, continuous coaching, and more resilient workforces.”

The need for such solutions is intensifying. According to PwC, productivity losses tied to skills gaps are expected to reach trillions of dollars in the U.S. alone by 2030. As AI and automation absorb routine work, organizations must invest in developing the judgment, communication, and empathy that define high-value human contribution.

“Competitive advantage today lies in human decision-making and adaptability,” said Doug Stephen, President of CGS Immersive. “Yet employees are often asked to perform in complex situations without realistic practice. Cicero prepares people for high-stakes conversations and decisions before they occur at scale and with consistency.”

IDC also sees the platform addressing a critical market need. “Human skills are no longer ‘soft skills’ they are the differentiator in an AI-enabled economy,” said Amy Loomis, PhD, Research Vice President, Future of Work at IDC. “Cicero’s end-to-end approach linking hiring, assessment, coaching, and immersive practice creates a closed-loop system that ties workforce readiness directly to performance, retention, and growth.”

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A Unified AI Platform for Enterprise Performance

The Cicero platform brings interviewing, learning, assessment, coaching, immersive simulation, and frontline support together in one governed AI environment. Key capabilities include:

• Cicero Interview: AI-powered, scenario-based interviewing that evaluates how candidates think, communicate, and solve problems reducing time-to-interview while improving hiring quality and integrity
• Cicero Coach: An always-available AI mentor delivering role-specific guidance within daily workflows, grounded in company policies and institutional knowledge
• Cicero Assessment: Explainable, AI-driven assessment and proctoring that provides defensible proof of competency in regulated and high-performance environments
• Cicero XR: Mixed-reality simulations that allow frontline teams to safely rehearse procedures and respond to real-world scenarios
• Cicero Kiosk: Agentic AI-powered kiosks that support customer interactions in retail and hospitality settings, extending training outcomes directly to brand experience

Built on a secure micro services architecture with curated prompts, reusable AI components, and deep analytics, Cicero enables enterprises to scale AI use cases while maintaining control, trust, and consistency across the organization.

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