advertisement
Advertise with us

Zendesk Helped AVON Achieve 98 Percent Employee Satisfaction - The Lessons You Can Apply

April 21, 2025
Event
AVON, the international beauty company, just reached a staggering milestone: 98.4% employee satisfaction among 5,000+ employees globally.But it wasn't an accident. It was the outcome of a deliberate change in how AVON provides internal support fueled by Zendesk.On April 23, Karolina Michalska, Global People Services leader at AVON, will share the complete transformation in an exclusive webinar. But here's a quick sneak peek into what made all the difference.Click here to register for the webinar now. Secure your seat while you can.Avon masters the HR makeover with 98% employee satisfaction

The Challenge: Scaling Support, Worldwide

With so many employees from so many different backgrounds, such a high level of fast, individualized service was needed. Employees wanted instant access to support, regardless of where they were. New HR technologies have risen to fill this gap—automating answers, simplifying workflows, and providing support more readily across time zones.However, the current HR helpdesk systems were old and dispersed, and they hindered fast support. From playing with too many tools to wading through a complicated web of emails, workers too often experienced long waits for the help they needed. It was apparent that AVON required a solution that not only matched the needs of their multicultural staff but also efficiently streamlined operations for their support functions.HR Technology Insights: Zendesk for HR: 5 Ways AI Improves Employee Experience

The Solution: A Single, People-Focused Platform

To address these issues head-on, AVON collaborated with Zendesk to completely transform its employee support model. This change included embracing a single platform that would deliver seamless, efficient, and scalable support to employees across the globe. Here's how the solution made the greatest impact:

  • One single platform 

Everything exists in one place now—no more tool juggling or chasing emails. Employees receive assistance sooner, and support teams remain on top of things.

  • Automation that really helps 

Repetitive tasks such as password resets and FAQs are now automated, leaving the team to concentrate on genuine employee needs.

  • Smart self-service options 

Staff don't want to hang around waiting for answers. With Zendesk, they get instant access to what they need without having to file a ticket.

  • Personalized support at scale 

The technology connects to employee context—so that when an individual does need help, they are greeted by rapid, pertinent answers that seem human.HR Technology Insights: HRTech Top Voice: Interview with Karolina Michalska, People Services Lead at AVON

Zendesk x AVON — The People Services Impact

AVON's transformation is a testament to what can be accomplished when technology, strategy, and a people-first approach align. By committing to aligning their internal service delivery with changing employee expectations, they got more than operational efficiency— they created a foundation of trust and consistency at scale. The snapshot below captures the main results of this effort. Source: AVON Global People Services | Powered by Zendesk Source: AVON Global People Services | Powered by Zendesk

Conclusion: Revolutionize Your Employee Support with Zendesk

AVON's success story highlights the strength of putting people first by merging state-of-the-art technology with a people-first approach. Through the use of Zendesk, they were not only able to gain operational efficiency but also improved employee satisfaction worldwide.To take your internal support to the next level and provide personalized, scalable service to your employees, it's time to act. Don't miss out on the chance to find out how AVON was able to accomplish this firsthand.Register now for the exclusive webinar with Karolina Michalska on April 23, and discover how Zendesk can help transform your employee support model! Seats are limited—secure yours today!

FAQs

1. What prompted AVON to introduce Zendesk for employee support? 

AVON required a faster, more scalable solution to address the needs of its global, diverse workforce. Their current HR helpdesk solution was slow and disjointed, resulting in delays in delivering the quick, personalized service employees needed.

2. In what ways did Zendesk assist AVON in enhancing employee satisfaction? 

Zendesk consolidated AVON's support infrastructure into one platform, speeding up and perfecting responses. Repetitive work was taken care of by automation, and intelligent self-service capabilities enabled employees to find answers instantly. This all added up to a remarkable 98% employee satisfaction level.

3. What part did automation play in AVON's transformation?

Automation enabled AVON to address common, repetitive questions such as password reset and FAQs without needing direct human intervention. This eased the load on support teams and enabled quicker issue resolution.

4. Can Zendesk be integrated with AVON's current systems?

Yes, Zendesk is very customizable and can be integrated with other tools and systems. This assisted AVON in bringing its support functions together into one single platform without interfering with its current infrastructure.

5. What was the long-term effect of Zendesk on AVON's staff support?

The greatest effect was increased efficiency and an increased link between AVON's staff support departments and staff. The change established a solid base of trust and high-standard, reliable service, which helped the company achieve its 98.4% staff satisfaction rate.HR Technology Insights: Oomnitza Launches “Essentials for Zendesk” SolutionTo participate in our interviews, please write to our HRTech Media Room at sudipto@intentamplify.com

Contact Us

By selecting this option you agree with our Privacy Policy.

Latest Staff Writer Articles

Building Leaders in the Age of AI Using Analytics and Business Intelligence
What AI Will Quietly Start Expecting From HR
From Tickets to Resolutions: AI-Driven HR Service with Zendesk and Microsoft 365
What is Pulse Survey and How Does It Benefit an Organization

Share:

Author Image
HRtech Staff Writer

The HRTech Staff Writer focuses on delivering in-depth analysis, industry trends, and actionable insights to HR professionals navigating the rapidly evolving tech landscape. With a background in HR technology and a passion for exploring how innovative solutions transform people strategies, the HRTech Staff Writer is committed to providing valuable perspectives on the future of HR. Their expertise spans a wide range of HR tech topics, including AI-driven platforms, automation, data analytics, and employee experience solutions.

Previous Next
How to Transform Employee Services with Secure, Scalable Support; AVON’s 98.4 Percent Satisfaction Secret

AVON transformed Employee Services with Zendesk, unifying support across 32 markets and achieving a record 98.4% employee satisfaction rate.

How AVON Reinvented Employee Services For The Secure-First, AI-Enabled Era

Avon, has quietly cracked the code with a unified employee support model that’s secure, scalable, and beloved by its workforce.