NWN Launches AiVA to Boost Employee Experience with AI

NWN, the leading provider of AI-powered technology solutions, unveiled two groundbreaking solutions—AiVA, an intelligent virtual assistant, and Managed DEX, a cloud-based digital experience platform—designed to transform how organizations support and empower their workforce.

AiVA and Managed DEX transform how organizations support and empower their workforce by delivering a proactive, predictive and data-driven approach to IT support and technology services.

Announced at NWN’s Third Annual Newport Summit, these integrated solutions deliver a proactive and predictive, data-driven approach to IT support and technology services, enabling employees to resolve issues like slow devices, network issues, or missing applications without submitting a ticket—dramatically improving productivity and satisfaction. HR Technology Insights: Opptly Earns Certification for Responsible AI Matching “The modern workforce expects intuitive, always-on support,” said Jim Sullivan, President and CEO, NWN. “AiVA and DEX deliver just that—turning insights into action and simplifying complex requests from employees through AI,” added Sullivan. “By integrating conversational AI with real-time device intelligence that can function with an organization’s HRIS platforms, such as Dayforce, we’re helping customers shift to a seamless digital employee experience.”

Smarter Support, Measurable Impact

Together, AiVA and Managed DEX: - Deflect up to 50% of support tickets from day one. - Monitor device health and compliance to prevent issues before they arise. - Provide multilingual, sentiment-aware support across 100+ languages. - Integrated with NWN’s Experience Management Platform (EMP) for unified observability and automation. These solutions are already delivering measurable ROI for NWN customers by reducing IT overhead and accelerating digital adoption. Learn more here: https://nwn.ai/resource/transform-it-support-with-virtual-assistant-aiva/. HR Technology Insights: Symphony Talent Adds AI “Explain This Chart” to SFX Insights

Industry Momentum

A recent Deloitte study predicts that by 2027, 50% of companies using Generative AI will pilot agentic AI solutions to automate multi-step business processes. NWN is accelerating the successful deployment and adoption of advanced solutions for their 6000+ customers with AiVA integrated with the EMP platform—empowering IT teams to deliver secure, resilient, and personalized experiences at scale.

Experience It Firsthand

Live demos of AiVA and Managed DEX will be showcased at the Newport Summit, followed by a Fireside Chat featuring real-world use cases. A video of the demo will be available at https://vimeo.com/1093573983/8779b579d4. HR Technology Insights: CodeSignal Unveils GenAI Academy to Upskill Talent To participate in our interviews, please write to our HRTech Media Room at sudipto@intentamplify.com Source: Businesswire