iCIMS proudly announces it has been named a Top Performer in The Hackett Group's Talent Acquisition Digital World Class Matrix. The company was recognized for its highly configurable, AI-powered platform, delivering exceptional value and enabling excellent candidate experiences through a wide breadth of capabilities.
Through The Hackett Group's research, iCIMS customers shared that they are highly satisfied with their overall experience on the platform and its business value. According to the report, iCIMS excels in reducing time to fill, time to hire and cost per hire compared to most competitors and is rated among the highest in customer satisfaction for qualified applicant improvement.
Based on vendor briefings and extensive customer interviews, iCIMS is the only vendor named a leader across 11 capability categories: ability to address globally complex clients, customer support, vendor ecosystem breadth, technical platform structure/flexibility, data integration and validation, emerging technologies, candidate experience, candidate relationship management, interview solutions, candidate assessment and
onboarding.
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"This recognition from The Hackett Group underscores that our
talent acquisition platform doesn't just keep up with the pace of change—it sets it," says
Jason Edelboim, CEO, iCIMS. "For 25 years, iCIMS has served as a pioneer in its category, and now more than ever,
HR executives are doubling down on making TA a strategic priority. With the momentum behind TA tech adoption in 2025, having the right tools in place to power enterprise hiring at scale is critical. We believe this recognition reinforces that iCIMS is evolving to customers' complex needs and delivering the hiring platform that organizations will never outgrow."
iCIMS is the only vendor evaluated that was named a leader in Candidate Relationship Management due to the launch of its next-gen, AI-powered solution, iCIMS Candidate Experience Management (CXM), which optimizes
recruitment marketing strategies for better outcomes. The Hackett Group notes that iCIMS CXM makes extensive use of AI, nurture campaigns and sourcing and skills matching to make shortlisting and interacting with candidates easier.
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"iCIMS continues to push innovation in the talent acquisition space, providing leading edge capabilities in areas such as candidate relationship management and interview solutions enhanced with AI," said
Matt Merker, senior research director of
human capital management market intelligence, The Hackett Group. "iCIMS is a strong competitor, particularly at the midmarket and enterprise levels."
Last year, iCIMS also secured the top spot in Sapient Insights Group's 2024 Annual
HR Systems Voice of the Customer (VoC) Survey for both user experience and vendor satisfaction for recruiting and onboarding in the enterprise sector, based on user survey results.
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Source – PR Newswire
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