ibex CTO Andreas Wilkens Joins Panel on AI Ethics and Business Innovation

Panel to also feature AI experts from SAP, Microsoft and Google

ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced that ibex Chief Technology Officer Andreas Wilkens will join industry leaders from SAP, Google, and Microsoft for a high-level panel discussion on ethical AI implementation in business. The panel – AI for Competitive Edge: Balancing Innovation and Ethics for Growth – will be hosted by SAP in Bellevue, Wash. on Thursday, November 21, 2024.

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The panel, which will be moderated by Monika Sengul-Jones of the University of Washington, will discuss critical themes including Bias and Fairness, Privacy and Data Governance, and Regulation and Compliance, focusing on ethical AI and how companies can leverage this to grow their business. Featured AI leaders and experts will include:

• Andreas Wilkens, Chief Technology Officer, ibex
• Walter Sun, Senior Vice President and Global Head of AI, SAP
• Stefania Druga, Research Scientist, Google Gemini AI
• Christoph Berlin, Vice President of Engineering, Microsoft

HR Tech Insights: AI & Job Seekers: Navigating Challenges of Effective Recruitment “I’m excited to join this distinguished panel of leading IT experts to explore the critical intersection of AI innovation and ethical responsibility,” said Wilkens. “At ibex, we believe responsible AI is foundational for building trust, ensuring fairness, and creating sustainable technological solutions that can benefit our customers and empower the global marketplace. We are transforming the customer experience landscape with AI to facilitate highly personalized interactions between customers and brands to build deeper customer relationships.” As technological progress reshapes global industries, integrating AI strategically has become essential for gaining a competitive advantage. This discussion will provide essential insights for business leaders, strategists, and technology professionals on effectively utilizing AI while upholding ethical principles and responsible practices.