FINEOS & Sutherland Partner on Absence Solutions

FINEOS Corporation Ltd, a global leader in core systems for life, accident, and health insurers, and Sutherland, a global leader in business and digital transformation and an insurance TPA, announced a strategic partnership to redefine absence and leave management for U.S. employee benefit carriers. As insurers navigate complex regulatory landscapes, shifting workforce dynamics, and rising customer expectations, this collaboration empowers them with a comprehensive, AI-driven solution that streamlines leave administration, enhances compliance, and improves operational efficiencies. By integrating the FINEOS Absence platform, purpose-built for employee benefits, with Sutherland’s expertise in AI and automation-driven BPaaS (Business Process as a Service), the alliance will enable carriers to scale efficiently while delivering superior customer experiences.

Key Goals of the Strategic Alliance:

Accelerating market expansion with an industry-leading solution:

The partnership provides insurers with a seamlessly integrated software and services offering that modernizes leave management and helps group insurers and administrators efficiently manage employee leaves for their clients. The flexible contracting model enables smooth in-house transitions without costly or disruptive system conversions. HR Technology Insights: ClearCompany Launches Interview Intelligence for Recruitment

Driving operational efficiency and compliance:

For carriers struggling with legacy systems or fragmented leave management processes, this alliance delivers intelligent, automated workflows that enhance compliance, reduce administrative burdens, and improve overall business performance.

Scaling operations in a changing regulatory landscape:

With evolving legislation and shifting market demands, insurers need adaptable, scalable solutions. This partnership enables carriers to future-proof their absence and group benefits administration with technology that seamlessly evolves to meet regulatory requirements, ensuring long-term competitiveness in an ever-changing industry. “This partnership is a game changer for employee benefits carriers looking for a faster, more efficient way to manage leave programs,” said Michael Kelly, Chief Executive Officer at FINEOS. “Leave management has become a ‘table stakes’ capability for insurers to remain competitive. By integrating the industry’s leading absence platform with Sutherland’s operational expertise, we offer a seamless, scalable solution that helps carriers overcome current vendor challenges and transition effortlessly to a best-in-class system.” HR Technology Insights: Agentic AI Showcase at Phenom Studios for HR Teams “The future of insurance is digital-first, and carriers need agile, intelligent solutions that deliver efficiency, compliance, and superior experiences. Our partnership with FINEOS is a strategic move to bring cutting-edge automation and process transformation to absence management, helping insurers modernize operations and create long-term value”, said Banwari Agarwal, CEO of Insurance at Sutherland. “In today’s rapidly evolving employee benefits landscape, insurers need more than just an update—they need innovation. Leveraging our collaboration with FINEOS, we are equipping insurers with a powerful solution that enhances efficiency, elevates customer experiences, and drives long-term growth in leave management and group benefits”, said Vijay Pahuja, Global Head of Insurance at Sutherland. HR Technology Insights: UKG Ready Suite Now Available for Canadian Organizations To participate in our interviews, please write to our HRTech Media Room at sudipto@intentamplify.com Source: Businesswire