Aspect, a leader in workforce optimization and intelligence, has appointed Elizabeth Del Ferro as Chief Operating Officer (CGO). In this role, she will lead global sales, market development, and customer success and services, advancing Aspect's mission to empower complex frontline teams with intuitive and intelligent technology. She will also refocus the company's international growth strategy across markets, channels, and customer segments, unlock additional revenue opportunities, and further expand Aspect's global footprint.
Del Ferro has over two decades of experience in enterprise software and SaaS, including leadership roles in revenue and growth management at Oracle, Genpact, ServiceNow, and Duck Creek, where she played a key role in IPO-stage go-to-market activities. She is known for successfully scaling high-performing teams, driving operational excellence, and consistently aligning go-to-market strategies with measurable business results.
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"Elizabeth brings the depth of execution and leadership discipline we need as we focus our efforts on accelerating high-impact initiatives in our core market," said Darryl Kelly, Managing Director of Aspect. "Her focus on scalable systems, customer outcomes, and sales results will be critical as we advance our workforce optimization and intelligence strategy."
"Aspect is addressing some of the most critical challenges of optimally matching workforces to demand while improving the employee experience in the evolving multi-channel workforce," said Del Ferro. "That's why we're expanding our company footprint to bring our industry-leading solutions to other markets facing similar workforce optimization and intelligence challenges. The market potential is enormous, and I look forward to helping Aspect capitalize on these opportunities."
Del Ferro's appointment reinforces Aspect's commitment to consistent execution and sustainable growth. Through ongoing investments in its platform, market development capabilities, and customer experience, Aspect is laying the foundation to lead the next generation of intelligent workforce solutions.
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Source: Businesswire
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