Aspect unveiled their latest product innovations within Aspect Cloud Workforce, which showcases the next evolution of its workforce engagement management (WEM) software, designed to tackle one of the most persistent operational challenges: adapting staffing and scheduling to meet rapidly shifting workforce needs.
Aspect Workforce is an essential workforce management (WFM) solution that streamlines scheduling, communication, and collaboration to help organizations scale user adoption, boost efficiency and productivity, and improve employee engagement and satisfaction.
With a cleaner, more intuitive interface and powerful real-time tools, Aspect Cloud Workforce empowers organizations to move faster, work smarter, and keep employees engaged in an ever-changing environment. The upgraded platform is also the new home for all upcoming innovations, including AI-powered forecasting, automated shift suggestions, and mobile enhancements.
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“Today, organizations are under pressure to move faster, make better decisions, and keep tools easy to use. Multiple disconnected systems create extra clicks and wasted time. Aspect has entered its era of easy, powerful, and ready-to-adapt technology and we’re excited for customers to be empowered by our technology and the experience our teams have been hard at work creating,” says Royce Haynes, Aspect’s Chief Technology Officer.
From day one, agents will gain more control and visibility over their schedules, with tools that streamline shift swaps, provide staffing overlays for smarter decisions, and offer approval predictions. Supervisors benefit from reduced manual processes, faster turnaround on requests, and better adherence. With these latest innovations, customers will experience:
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Source: Businesswire
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